2018-08-16
Effective immediately, the Crowd Supply UHK pre-order page is closed. You can place orders in our own webshop from now on. Please read on for the details.
Hi there, and welcome to our monthly status update!
TL;DR: Weâve opened our own webshop! Weâve churned out 7 mini batches since our last update, which is the fastest weâve ever produced. A ton of firmware progress has been made, but we need testers to fix a very hard to reproduce bug. Weâve received a lot of nice feedback from you, including a review.
Letâs start with the webshop migration, which is admittedly quite boring, but important.
Webshop migration
If you donât plan to purchase more items from us, feel free to skip to the next section.
Crowd Supply has served us well. We launched a successful campaign, and they have been taking pre-orders up until this point, but now itâs time for us to take our own orders.
We have always wanted to run our webshop, because it allows us to provide the best possible customer experience. But setting up a decent shop is easier said than done. Weâve been very busy with bringing the UHK to market, so itâs taken quite some time for us to make our shop happen. Luckily, our efforts have come to fruition, and now our webshop is up and running.
At the same time, weâve closed our Crowd Supply shop, so going forward, you can only order from our webshop. In the spirit of transparency, weâll share everything you ever need to know about our shop. Please read on.
Delivery status
The delivery status page that contains the order ids of Crowd Supply orders will also contain the order ids of our webshop. Iâm working on integrating this page with our webshop, which may take a week or two.
Please note that our webshop has just recently started, so its order ids are in the hundreds vs the order ids of Crowd Supply which are in the tens of thousands. To make this distinction clear, the order ids of our webshop will be prefixed by â#â.
Our first-come, first-served delivery policy will not be affected by this transition regardless of which webshop you ordered from.
New shop features
Our new shop offers quite a few advantages:
First, you can choose three separate currencies: USD, EUR, and HUF. The prices of the relevant currency will be shown. This results in no conversion fees if you happen to use one of these currencies.
Second, you can pay not only with your credit card, but also with PayPal. Over time, we plan to introduce further payment methods.
Third, there are separate product pages, and the pages of configurable products contain a visual product configurator. You can see a preview image that shows the exact product that youâll receive.
Fourth, our webshop generates proper invoices. This is mainly beneficial for company purchases.
Shipping
When it comes to shipping, the first thing to highlight is delivery times. So far, weâve directly delivered from Hungary to the EU, which is great, because it only takes about a day or two for the packages to arrive. Delivering outside of the EU however has been less than ideal because we previously sent those packages via Crowd Supply (Portland, USA). It takes a couple of days for them to receive the packages, then it can take a week or two until they forward them. Itâs especially painful for countries outside the EU and USA because it can take as much as a month to receive the package starting from the day we shipped it!
This had to change, so going forward, when you order from our webshop, weâll send the package directly from our factory in Hungary to you which shouldnât take more than a couple of days regardless of your country.
When it comes to shipping costs, Crowd Supply has a very simple pricing structure: shipping free to the US, and $24 to everywhere else. This clearly doesnât reflect the actual cost of shipping, because it does cost money to ship goods to the US, and the shipment of smallish packages is often cheaper than $24 outside the US.
Our philosophy is that we donât want to earn or loose on shipping. We will simply pass the shipping cost to our customers. We use DHL, and weâve made quite a good deal with them. The current shipping costs are based on the weight of the package, and your destination. You can see the actual shipping cost on the cart page of our webshop. For example, it currently costs $15.14 to ship a UHK to Switzerland, $19.03 to the USA, and $29.93 to Japan. For some of you, itâll be cheaper, but for those of you who will pay more (mostly because of your location), itâll be a lot faster!
Multiple / aggregated orders
If you have made orders on Crowd Supply, feel free to make further orders in our shop. In this case, please specify the same email address as on Crowd Supply. This way, weâll be able to aggregate your Crowd Supply and non Crowd Supply orders, and ship them once if you happen to be from the EU. The reason order aggregation only works for EU customers is because we need to ship non-EU orders separately via Crowd Supply.
If you make multiple orders in our own webshop then the shipping cost will always added for every single order. Given that weâll ship your orders together, the actual shipping cost will be lower. The way weâll make this fair is that upon delivery, weâll take the sum of the shipping costs you paid, subtract the actual shipping cost of the package that contains all your orders, then refund the difference to you.
EU VAT
Please note that this section only applies to EU citizens and companies. Feel free to skip to the next section if itâs not relevant to you.
According to tax laws, VAT must be paid when purchasing goods within the EU. The VAT rate of the origin country applies, which is 27% in Hungary. This means that given a $100 product, the final price will be $127 with VAT included, unless youâre a company.
Some of you may have noticed that this seemingly wasnât the case so far. Our items did cost the same worldwide, the EU included. This was possible because we actually reduced the net prices of items for EU customers to offset the VAT, so we were willing to take a heavy hit on our margin for making our pricing more competitive for EU customers.
Starting from now, we wonât offset our prices anymore, and VAT will be applied. If you donât want to pay VAT in the EU, your only choice is to purchase the goods as a company. In this case, youâll have to provide your companyâs valid EU VAT number on the checkout page, and then VAT will not be added, and it will not be featured on the invoice.
Discounts
The 10% discounts are still in effect in our new shop. Weâll remove the discounts of non-module items once all these pre-orders shipped. Afterwards, weâll remove the discounts of module items once all these pre-orders are shipped.
Who to contact?
Regarding the items that you purchased on Crowd Supply, contact them at [email protected]. Regarding the items that you purchased in our webshop, contact us at [email protected].
Manufacturing progress
Since our last update, weâve sent out mini batches 16, 17, 18, 19, 20, 21, and 22, which is, yet again, the highest volume batch weâve produced so far. The production throughput of the last month is 84% of what we planned, so weâre quite close, and working to increase it further.
Weâve just looked into the stats and realized that weâve already shipped most of the pre-orders. We shall proceed further.
Firmware progress
Eric, our intern has been hard at work. Heâs implemented the macro engine, vastly improved the debouncing algorithm, fixed various bugs related to secondary role handling, and more. What a huge step forward! All of these changes are part of the latest pre-released 8.4.4 firmware.
And still, the latest stable firmware release that is recommended and which is flashed in our factory is 8.2.5 which is 152 commits behind the tip of the master branch! This drives me crazy. And whyâs that? Because of the freeze bug.
This bloody bug makes the UHK freeze once in a while. The trick is that itâs extremely hard to reproduce. On my UHK, it hits less than once in a month. On some others, itâs considerably more frequent, and occurs on a daily basis.
I could go on and on about this bug, but the bottom line is that if you want to use the new features and improvements while still having stability, then please flash the latest pre-release firmware, subscribe to the freeze bug GitHub issue, and let us know your findings. Weâll release new firmware versions shortly, and will ask you to test them for stability and share your feedback. The faster and more detailed feedback you provide, the quicker we can fix this bug. And you can always downgrade to 8.2.5 if the freeze bug hits too often before we fix it.
Your feedback
Kyle Holgate, an awesome backers of ours wrote a review about his UHK. Itâs a very nice write up, and youâre welcome to read it.
Meanwhile, Max, in this true style, was busy with pimping his UHK yet another time, created the most nuclear UHK to this day, and made quite some noise on reddit. Please keep up the great work, Max!
You guys keep sending us your nice mods and feedback all over the interwebs. Weâre honored and delighted!
Thank you for reading this update! Weâll be keeping you updated on all things UHK, and weâre looking forward to talking with you on 2018-09-13.