First UHK 60 v2 batches delivered

Hi there, and welcome to this slightly delayed monthly UHK status update!

TL;DR: We’ve delivered about 50 UHK 60 v2 orders in September, and the overall feedback was great, but a customer reported a production issue that can affect other customers as well. We ensure that this issue won’t reoccur going forward, delaying production by a week or two. We plan to ship about 100 UHK 60 v2 orders in October and keep ramping up production.

TL;DR 2: Due to various factors, order fulfillment is not yet strictly executed on a first-come, first-served basis. If your UHK 60 v2 has a non-black case, your order can get further delayed. We can change your UHK 60 v2 case color to black if you fill out this form. New orders are expected to ship in February 2022. Read on for more details.

We’re delighted to hear from UHK 60 v2 customers as they received their orders!

Sadly, Ben reported after his initial tweet that three sockets of his UHK separated from the PCB when he replaced all the switches. Socketed keyboards are affected by this issue, but three sockets are too much to be considered normal.

Going forward, our contract manufacturer will use more solder for the sockets, and we’ll add mechanical support to prevent such issues. The mechanism for mechanical support will be the same we’ve been using for the key cluster module. For the record, we’ve delivered thousands of key cluster modules and haven’t received any complaints about separated sockets.

For the time being, we’ll use extra parts within the case for adding mechanical support. Later, we’ll integrate this solution to the bottom case parts by modifying their molds. We’re chasing the latter solution because it makes manufacturing easier and faster. Consequently, we won’t manufacture non-black cases until the mold gets modified, which should take about three months.

We currently only have black cases in stock, so if you’re early in the queue and don’t want your order to get further delayed than necessary, switch to a black case by filling out this form. You can check your order parameters several days after you submit the form.

When will my order arrive?

New orders are expected to ship in February 2022. 

As for earlier orders, the following factors inhibited us from shipping on a first-come, first-served basis:

  1. I realized about a week ago that our order allocation algorithm was still buggy and didn’t respect our first-come, first-served principle. I fixed the bug, tested it, and it won’t be an issue in the future.
  2. We don’t have palm rests and extra v2 feet in stock, so orders containing these items aren’t sent to production. We expect to have stock in two weeks, at which point this will be a non-issue.
  3. Only UHKs with black cases will be shipped until modifying the mold to add the mentioned mechanical support mechanism. We expect to manufacture non-black cases about three months from now. Again, you can switch to a black case according to the above instructions.

Consequently, if your order hasn't shipped yet and you see an order number larger than yours shipped, it doesn’t mean that there's something wrong with your order. If your order is in the “processing” state, we'll ship it as soon as possible. Please check the status of your order before emailing us.

As soon as points 1 and 2 are resolved, we’ll update the delivery status page.

Thanks for reading this update! We’ll be keeping you updated on all things UHK and plan to publish the next update at the end of October.

The comments are closed, but our forum is available for public discussion.

33 Comments

  1. Massimo Ciancabilla 2021-10-01 at 20:34

    Hi László, do you foresee any difference between the strength of sockets of keyboards with the extra parts for mechanical support within the case and the later ones with the modification integrated in the mold? Will the latter be stronger than the former? Also, will the extra parts make disassembly/assembly operations (like adding case foam etc) more delicate?
    Thanks

    • László Monda 2021-10-01 at 20:56

      Hi Massimo! We don't foresee any difference in the strength department with the extra parts. From a manufacturing standpoint, assembly will be more time-consuming. From a user standpoint, assembly and disassembly may be slightly more time-consuming depending on the exact solution we'll end up using.

      • Gabriel Gaspar Becker 2021-10-03 at 20:27

        Hi Lazlo, will the second version of the case be compatible with this modified version of the reinforced 1st case version. In other words, if I receive a UHK2 from this first batch, can I purchase in the future a case with a different color and be able to use in this first mechanic fortified version of UHKv2. Thanks

        • László Monda 2021-10-04 at 07:08

          Hi Gabriel! Yes, the second version of the UHK 60 v2 case will be virtually the same as the first UHK 60 v2 case version plus the included mechanical support.

  2. Kynan Dent 2021-10-01 at 21:03

    Back when I ordered, the modules were very much a WIP, but now they appear to be ready and I was considering adding one to my order. However, I can't for the life of me decide if a Touchpad would be better because of the potential extra functionality that the promised firmware modifications would bring ("two finger scrolling" and "pinch-to-zoom" specifically).

    I assume that the default little ball on the Key Cluster would be enough of a "Trackball" that doubling-up on ball-based-options, when there's a pad or point option on offer seems silly.

    Does anyone reading here have real life experience with any of these modules? Is the wee ball on the Key Cluster actually useful for anything? Any thoughts on the Pad/Point/Ball differences?

    • Stas Prokofyev 2021-10-02 at 19:43

      Hi Kynan.

      The little ball on the Key Cluster is only for vertical/horizontal scrolling and acts as a small button. It's not really a trackball but it is very precise and comfortable to use. Still there are now plenty of ways to scroll on UHK.

      I have both Touchpad and Trackball modules. In my view, the Trackball feels better for thumb operation. When I try using the Touchpad module, the thumb moves too much causing my hand to move as well and I start using the index finger instead. With the Trackball module it is possible to comfortably move cursor without leaving the home row at all. Still, all this is personal. Maybe someone manages to comfortably use their thumb with the Touchpad module.

      • kynan 2021-10-04 at 08:12

        Thanks Stas! Your comment made me think about the actual use-case (of it being attached to the left of the keyboard) rather than current placement of a Touchpad.

        My usage right now is primarily with fingers, not thumbs... I was a big fan of Logitech's T-BB13 Trackman and I do think that having a ball that you can "fling" to cross wide-expanses of screen real-estate might be something worth having, and something that my thumb can do relatively easily. It might be worth keeping the pinch-to-zoom stuff for a dedicated, larger, Touchpad surface which is a stand-alone device, rather than trying to use something that's less than a quarter the size of my current Touchpad (the module is 27.5mm x 39mm, my current available surface is 100mm x 75mm).

        Is the Trackball "flingable"? Listening to the demo in the shop, it sounds somewhat "crunchy" and like it's going to stop very quickly if it's not being actively pushed.

        I'm also a huge fan of the old IBM Trackpoint but, again, you've made me think about _actual_ use-case and the number of times I've used a Trackpoint with my thumb in real-life I suspect is close to 0. At least that one's easily put out of the running!

        Cheers,
        Kynan

        • Tio 2021-10-04 at 12:10

          > think about _actual_ use-case and the number of times I've used a Trackpoint with my thumb in real-life I suspect is close to 0. At least that one's easily put out of the running!

          Also curious how the lower-than-usual placement of trackpoint will work out, but am giving it a try.
          My guess is I won't ever use it with thumb, but pivot right hand wrist to reach it with the index finger. No idea how it'll pan out but will see.

        • Chris 2021-10-04 at 12:50

          Hi Kynan,

          I have the Trackball as well as the Trackpoint module. Both work really well. The Trackball stops moving when it is not actively being pushed but it is easy to move the mouse pointer from one edge of the monitor to the other by a single quick push of the Trackball. And it is also very precise when moving it slowly. Same for the Trackpoint. Of course this may also depend on your mouse settings.

          Personally I prefer the Trackpoint because it works with minimum movement of the thumb.

        • Dusty 2021-10-09 at 16:28

          With the sensitivity turned all the way up, if I roll the trackball in my trackball module (not the one in the key cluster) with one really quick motion I can go from the left side of my first monitor to the right side of my third monitor. With normal movement I can control it pretty precisely and I've used it as my only mouse the majority of the last two weeks, though I still prefer my MX Ergo for gaming.

          You can use the trackball in the key cluster to move the mouse curser in the mod layer, but it moves so slowly I just can't see anyone using it for that purpose. It works well for scrolling vertically and horizontally and oddly can scroll both vertically and horizontally at the same time - but I think this should be fixed in the future as it's easy to accidently scroll diagonally when you were trying to scroll vertically.

    • László Monda 2021-10-04 at 07:02

      We recommend the mini trackball of the key cluster module mainly for scrolling, as it's not well-suited for moving the pointer due to its limited resolution. It's hard to decide which module suits one the best as it's mainly a question of personal preferences. Don't delay, buy all today!

      • kynan 2021-10-04 at 07:55

        Hahahaha, thanks László 😁

      • Chris 2021-10-07 at 01:26

        > Don't delay, buy all today!

        LOL come for the keyboard, stay for the poetry :D :D

  3. AVG 2021-10-01 at 21:20

    Got "mouse" modules in September, and I like them. Well done!

    • Kynan Dent 2021-10-02 at 08:24

      Which one(s)? I'm very interested in any feedback on these things!

  4. Tyler Wolfe-Adam 2021-10-01 at 23:02

    I just realized that today being the 1st meant a new blog post! :)

    I ordered in early January and did not expect the wait - but your guys' complete dedication to the product's quality has filled me with anxious excitement that keeps building every month! Thanks for the hard work!

    • László Monda 2021-10-04 at 07:04

      Thanks for your kind words and patience! :)

  5. Christina Schmidt 2021-10-02 at 10:20

    There seems to be a typo (switching to a non-black case doesn't make sense in this context):

    > switch to a non-black case by filling out this form

    Also it is great to see regular monthly UHK status updates again :)

    • László Monda 2021-10-04 at 07:06

      Thanks for letting us know! Just fixed the post.

      We'll keep the updates and UHKs coming. :)

  6. Saswat Padhi 2021-10-12 at 05:35

    Hello,

    I have a pending UHK2 order. Would it be possible to add a module to that order so I get them all together?
    The knowledgebase says:

    > You can't add another product to an already existing order. Please make another order, add further products to it, and we'll ship your orders together except modules, which we will ship later, separately. We'll reimburse the extra shipping fee later.

    Does this mean my module will be shipped later anyway?

    Please advise. Thanks.

    • László Monda 2021-10-12 at 10:48

      Hi there! The quoted knowledgebase article was outdated. The updated article which should answer your question is:

      Q: How can I add another product to my order?
      A: Please make another order, add further products to it, and we'll ship your orders together. Your place in the queue depends on your first pending order. We'll reimburse the extra shipping fee later.

      • Saswat Padhi 2021-10-24 at 06:23

        Thanks. I placed another order for a module.

        Any update on the palm rest? I changed my case color to black just to avoid further delays, but my order includes a pam rest. I had ordered in November last year and I've been waiting for a really long time now :)

        • László Monda 2021-10-31 at 16:54

          Thanks for your further support! The palm rest shortage has been resolved. Please check out the new UHK update.

  7. David 2021-10-13 at 16:23

    We don’t have palm rests and extra v2 feet in stock, so orders containing these items aren’t sent to production. We expect to have stock in two weeks, at which point this will be a non-issue.

    Did the palm rests come in?

  8. Pas 2021-10-14 at 18:57

    Hi Laszlo
    I think two weeks have passed, are there any updates?

  9. Tomasz Wilczynski 2021-10-16 at 08:27

    Hey Guys! I have a question to all Mac users. Where did you place the left 'Cmd' key? In Apple keyboards it is operated by thumb and it's placed under the 'X' key. So did you bind it to UHK's 'Mod' or 'Fn' key? Or maybe you switched to windows style where the main modifier is in the bottom-left corner of the keyboard? That would be a big change for me.. (muscle memory etc)

    • László Monda 2021-10-18 at 15:12

      Hi Tomasz! Please see the default keymap in the web demo of Agent where you can also test the configuration possibilities. Every key is remappable, so the UHK should suit your needs regardless of the default keymap.

  10. Scott 2021-10-21 at 15:55

    hey, it just seems quiet here so I wanted to show some support and let y'all know I am excitedly waiting for me keeb! My obsession keeps me checking this page nearly every day

  11. Markus 2021-10-25 at 11:00

    Any update ob the palm rests? I'm really trying to patient, but it keeps getting harder...

    • László Monda 2021-10-31 at 16:55

      The palm rest shortage has been resolved. Please check out the new UHK update. Thanks for your patience!

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