Where do you ship?
The UHK ships worldwide. We use DHL Express to get your keyboards door-to-door quickly and safely. We ship from Hungary to every country featured on our webshop.
Please note that we cannot ship to APO (military) addresses. DHL will return such packages to us!
When will you ship my order?
Please see the delivery status page for the estimated shipping dates of existing and new orders. Once we ship your order, it usually takes 1-3 workdays to arrive in your country.
How much does shipping cost?
The shipping cost depends on your location and the weight of your order. Go to our webshop, pick your country, fill up your cart, and the shipping fee will be featured on the cart page.
What about customs and taxes?
Customs charges and taxes may apply outside the EU. The exact amount is unknown because these expenses are country-specific.
Can you write down the customs value to lower my taxes?
We're sorry, but according to accounting laws, the invoice must include the real price of your order.
What is your warranty policy?
The UHK and its accessories are covered by an extensive 2-year warranty from the day you receive them.
Can I return the purchased items?
You can return any item within 14 days of receiving them. We'll send a DHL or EMS courier to your address to pick up your package, but shipping will be your expense. To get an estimate of the shipping cost, go to our webshop, pick your country, put the item(s) to be returned into your cart, and take the shipping cost. Please note that we are not responsible for any fees or changes in the currency exchange rate since your order was originally placed. To request a return, send us an email, and please do let us know the reason why you return the items to be returned. We deeply care about our products and want to know the problem. Your honest feedback is much appreciated.
Can I exchange the keyboard for another of the different parameters?
You can exchange the keyboard within 14 days of receiving it. You would have to pay shipping both ways: ship the unit back to Hungary and then purchase shipping for the new unit we'll send over. To get an estimate of the shipping cost, go to our webshop, pick your country, put the item(s) to be exchanged into your cart, take the shipping cost, and then multiply it by two (because the goods have to be shipped back and forth).