Some keys of your UHK may start to misbehave over time. There are two problems: unregistered keystrokes and repeated keystrokes.

  • If unregistered keystrokes occur, they're generally due to a physical issue of key switches, usually due to a bit of dust. This can also cause repeated keystrokes. In this case, please remove the keycaps of the affected key switches (possibly with a DIY keycap puller), and blow compressed air into them while pressing them a couple of times.
  • If only repeated keystrokes occur (but not unregistered keystrokes) then please flash this firmware via Agent.

If the above doesn't help, the affected key switches must be replaced.

If you have basic soldering equipment, and want to fix this yourself then you can disassemble your UHK, then desolder the affected switches, and solder new ones. If you choose this route and your two year warranty is still valid, then we'll gladly reimburse your expenses, such as key switches.

Alternatively, if fixing things is not your cup of tea, and you're still covered by our two year warranty, then shoot us a mail, include your order id, and we'll replace your UHK.